We’re here to help.

Emu oil is a natural oil derived from the fat of the emu bird, native to Australia. It’s known for its rich essential fatty acids that help soothe, hydrate, and support recovery. Unlike many topical ingredients that sit on the surface, emu oil absorbs deep into the skin, helping to deliver key ingredients exactly where they’re needed.

In Blue-Emu products, emu oil works as a carrier, enhancing absorption and allowing ingredients like Trolamine Salicylate, Aloe Vera, MSM, and Glucosamine to reach where they’re needed effectively—without the greasy residue. Plus, it helps nourish and moisturize skin, making it as gentle as it is powerful.

Got a question about a return or refund? We’re here to help make things simple. Give us a call at Toll Free (800) 432-9334—our friendly team is on deck Monday through Friday, 9:00 AM – 5:00 PM EST—to chat about any concerns you have. If you’d rather drop us an email, feel free to reach out anytime at hello@blue-emu.com. When you’re ready to talk returns, please have this info handy so we can help you fast:

• Why you’re returning the item
• Date of purchase
• Sales Receipt or Invoice Number
• Product description
• Quantity to be returned

We appreciate you choosing Blue-Emu—here’s to keeping your day moving smoothly!

If you bought Blue-Emu directly from our website, we’ve got you covered. Just send your return our way—whether it’s a change of mind or a damaged item (in which case we’ll handle the return shipping). Be sure the Return Authorization Number is visible on the outside of your package. Returns can be shipped to: NFI Consumer Products – Returns Processing 100 18th Street Bristol, TN 37620. If you purchased Blue-Emu through Amazon or another retailer, please follow their return policy.

Once your order ships, we’ll send you an email with the shipping company’s details and your tracking number. Just head over to the carrier’s website, pop in your tracking number, and watch your shipment’s journey. Keep in mind, it might take 24-48 hours for the tracking information to catch up. If you don’t see an update right away, give it a little time and check back later. If it’s been over 48 hours since you received your tracking number and there’s still nothing, please email or call our customer support so we can help get things moving.

We keep it straightforward. Your Blue-Emu order ships with UPS or FedEx to ensure it gets to you quickly and hassle‐free. Trust in our team to handle the details so you can focus on staying active.

We know you’ve got places to be, so we do our best to get your order moving fast. Every day, we process orders and dispatch them within 24 business hours. Your relief ships via reliable ground service—usually landing at your door in 1–5 business days. And don’t worry, we’ll send you tracking info once it’s on its way, keeping you in the loop.

Your order is important to us, and we want to get you moving comfortably as quickly as possible. Generally, we ship within 24 business hours after receiving your order, and you might see the tracking information update within 1-2 business days. If it’s been 4 business days and there’s still no change, please reach out to us. You can contact our friendly customer support team by email or by phone, and we’ll get you the update you need.