We’re here to help.

Emu oil is a natural oil derived from the fat of the emu bird, native to Australia. It’s known for its rich essential fatty acids that help soothe, hydrate, and support recovery. Unlike many topical ingredients that sit on the surface, emu oil absorbs deep into the skin, helping to deliver key ingredients exactly where they’re needed.

In Blue-Emu products, emu oil works as a carrier, enhancing absorption and allowing ingredients like Trolamine Salicylate, Aloe Vera, MSM, and Glucosamine to reach where they’re needed effectively—without the greasy residue. Plus, it helps nourish and moisturize skin, making it as gentle as it is powerful.

We sometimes have samples available to help you see what works best for you. Just reach out to our customer support—by email or phone—and we’ll check our current selections. Let’s get you moving with relief that’s tried, true, and made for living life on your terms.

If you accidentally freeze your Blue‑Emu, don’t sweat it too much—just let it thaw naturally at room temperature. Once it’s back to a normal state, give it a stir to blend back together. While we recommend keeping it in a cool, steady spot, rest assured that freezing hasn’t taken away its effect.

If your Blue-Emu product has been left in a hot car and ended up liquefied, the trusted formula might not perform like it should. When the emulsion breaks down, it could mean the relief you count on isn’t as reliable. For your peace of mind and continued support, please reach out to our customer support team. You can email us or call us at 1-800-432-9334 so we can help get you rolling again.

Blue-Emu’s dosing guidelines come straight from the FDA’s playbook for our active ingredient—designed to keep you safe while giving you the real relief you need. The 4-times-a-day limit isn’t about cutting you off; it’s about making sure you’re using the product responsibly so you can keep moving without worry. When you check out other products with the same active ingredient, you’ll see they stick to similar recommendations. It’s all about staying on track with trusted, science-backed safety and making sure you’re always set up for a life that keeps moving forward.

If your pet licks the cream, here’s what to do: while a little taste of emu oil generally isn’t a big deal, keep an eye on your furry friend. If you notice signs like lethargy, foaming at the mouth, or vomiting, get in touch with your veterinarian right away.

It looks like your skin might be telling you it doesn’t appreciate one of our ingredients. If you’ve developed a rash, please discontinue use and consult your physician immediately—your comfort and safety come first. Blue-Emu is all about real relief, and while our products work for most, we know everyone’s skin responds differently. If one formula isn’t the right match for you, let’s connect. We offer a range of Blue-Emu products, and if you purchased directly from us, you’re covered by our guarantee. Reach out to our customer support team via email or phone, and we’ll help you sort things out. If you bought your product from a retail store, please check with them regarding their return policy.