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Emu oil is a natural oil derived from the fat of the emu bird, native to Australia. It’s known for its rich essential fatty acids that help soothe, hydrate, and support recovery. Unlike many topical ingredients that sit on the surface, emu oil absorbs deep into the skin, helping to deliver key ingredients exactly where they’re needed.

In Blue-Emu products, emu oil works as a carrier, enhancing absorption and allowing ingredients like Trolamine Salicylate, Aloe Vera, MSM, and Glucosamine to reach where they’re needed effectively—without the greasy residue. Plus, it helps nourish and moisturize skin, making it as gentle as it is powerful.

Blue-Emu pain relief products rely on Trolamine Salicylate—a trusted aspirin derivative that eases everyday aches and pains from arthritis, sprains, strains, bruises, and backaches—so you can get on with your day without slowing down. If you need something with a bit more staying power, our lidocaine products harness Lidocaine to target pain right at its source, delivering up to 8 hours of numbing relief. It’s straightforward, effective support when you need it most.
Got a question about a return or refund? We’re here to help make things simple. Give us a call at Toll Free (800) 432-9334—our friendly team is on deck Monday through Friday, 9:00 AM – 5:00 PM EST—to chat about any concerns you have. If you’d rather drop us an email, feel free to reach out anytime at hello@blue-emu.com. When you’re ready to talk returns, please have this info handy so we can help you fast:
  • Why you’re returning the item
  • Date of purchase
  • Sales Receipt or Invoice Number
  • Product description
  • Quantity to be returned
We appreciate you choosing Blue-Emu—here’s to keeping your day moving smoothly!
If you bought Blue-Emu directly from our website, we’ve got you covered. Just send your return our way—whether it’s a change of mind or a damaged item (in which case we’ll handle the return shipping). Be sure the Return Authorization Number is visible on the outside of your package. Returns can be shipped to: NFI Consumer Products – Returns Processing 100 18th Street Bristol, TN 37620. If you purchased Blue-Emu through Amazon or another retailer, please follow their return policy.
Your order is important to us, and we want to get you moving comfortably as quickly as possible. Generally, we ship within 24 business hours after receiving your order, and you might see the tracking information update within 1-2 business days. If it’s been 4 business days and there’s still no change, please reach out to us. You can contact our friendly customer support team by email or by phone, and we’ll get you the update you need.
We regularly share special discounts and coupons on our social media and through ads—just another way to help you keep moving. Keep in mind, some offers come with an expiration date, so they’re only available for a limited time. All public discounts will appear on the cart page when you’re ready to check out. If you don’t see one listed or need a hand, please reach out to our customer support by email or phone—we’re here to help.
We sometimes have samples available to help you see what works best for you. Just reach out to our customer support—by email or phone—and we’ll check our current selections. Let’s get you moving with relief that’s tried, true, and made for living life on your terms.
Blue-Emu proudly offers a military, first responder, and nurse discount, and we occasionally run special sales. Want to stay updated? Join our newsletter to be the first to know about exclusive deals and promotions.

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Need to speak to someone? Our team is available over the phone Monday to Friday, 9 AM - 5 PM EST. Call toll-free: (800) 432-9334

Media & marketing questions

For press releases and other media or marketing information, reach us at marketing@kingswaypharma.com

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